Welcome to My Ontario Account - a Government of Ontario login service that lets you sign in quickly and securely to Government of Ontario services using a single login. With My Ontario Account you can log in using either an email and password or using the Sign-In Partner Interac® sign-in service.
When you navigate to a government service that is protected by the My Ontario Account service, you will be redirected to the My Ontario Account Sign in page for authentication. You have the option to sign in either using an email address and password or to use the Sign-In Partner Interac® sign-in service. After successful authentication you will be redirected to the home page for the Government Service.
You can also sign in directly to My Ontario Account. After successful authentication you will see the My Connected Services page, where you can access your enrolled government service(s) and/or manage your My Ontario Account settings.
This happens if one of the following scenarios is applicable:
You can edit the following from your account profile:
Note: The Extra Verification settings are managed by the system based on the government service you are accessing and their security requirements.
You can access your account profile by:
You must have an email address and a password to create a My Ontario Account.
This email will be used to:
Your email address must be unique. If you’ve chosen an email that is already in use, the system will ask you to choose another one.
The password is mandatory. Choose a password that is easy for you to remember, but hard for others to guess. Never share your password with anyone.
Your password must have:
The activation email that is sent to your inbox expires after 30 minutes. If that happens, you can easily resend another activation email within 24 hours of creating your account:
If you have not activated your account within 24 hours, the account will be deleted. You will be able to create your account again by navigating to the government service you were trying to access to complete your activation.
You can reset the password by using the forgot password feature, for activated accounts only:
Note: If you made 5 unsuccessful attempts to login then your account will be locked. In this case you will not be able to reset your password and must unlock your account first.
Your account will be locked after 5 unsuccessful login attempts. If this happens, you can only unlock your account if it has been activated by using the unlock account feature:
If the emails have not been received, then:
If you need additional support, please access your Sign-in page. Then click the “Contact us” link.
If you have this issue, please contact your government service support team directly.
Sign-In Partner Interac® sign-in service is a secure, private and convenient way to sign into online government services. You can gain access by signing in with your online banking credentials from a Sign-In Partner.
Our Sign-In Partner, Government Sign-In by Verified.Me, has rebranded to Interac® sign-in service. This name change has no impact to you. You can continue to use the same secure sign-in service, under a new name we have updated our website to display Sign-In Partner only.
Sign-In Partner Interac® sign-in service lets you sign in quickly and securely to government services by using the same credentials that you already use with your bank.
No passwords or personal information are shared with the government or your bank. The government won’t see any of your banking information and your bank won’t know which government service you are using.
On the sign-in page, click on Sign-In Partner to add it as a sign in option.
If you do not have an existing My Ontario Account, then:
If you already have a My Ontario Account, then:
To remove the Sign-In Partner Interac® sign-in service please scroll to the bottom of the page and click on the ‘Contact us’ link. You must provide your email address to complete the removal process.
If the one-time code has expired, you have two options:
If you are having trouble signing in, please contact your bank for assistance. They should be able to help you with problems like:
You can also use the email address you provided the first time you signed in by clicking on the Forgot Password link and setting up a new password.
To sign in with different bank credentials you can use the Switch My Sign-In Partner service on the Sign-In Partner Interac® website. To use this service, you must still have access to the username and password you previously used to sign in. If you don’t have access to the username and password you previously used to sign in, you may need to contact the service you are trying to access to request an account reset so that you can re-register.
If you cancel your online privileges with your bank, you will no longer be able to access the online government site using your cancelled user ID and password. Only active online banking user IDs and passwords can be used to access this service.
If you are facing this issue then:
Multi-factor authentication (also referred to as MFA or Multifactor Authentication), provides a higher level of assurance and security and depends on the security requirements for the government service you are accessing.
When prompted for MFA, users can use either option:
Completing the multi-factor authentication depends on the security requirements for the government service you are accessing.
Using MFA is simple. You will be sent a one-time verification code via email and/or Mobile Authenticator App which you need to enter on the verification screen to complete the authentication process.
No. Using any mobile authenticator app is not mandatory.
If a Government of Ontario service requires multi-factor authentication, you can always use one-time passcode over email.
The multi-factor authentication option chosen from your last My Ontario Account session will be the default option. To choose another security method, you can use the ‘Verify with something else’ link when prompted for multi-factor authentication.
An authenticator app is a mobile application that helps you securely verify your identity and provides an extra layer of security to your online accounts by generating time-based one-time passcode.
My Ontario Account supports any authenticator applications available from the App Store or Google Play.
Instead of receiving a one-time verification code by email, you can set up a Mobile Authenticator App to generate a verification code that requires multi-factor authentication (MFA).
You may use any generic mobile authenticator applications of your choice (e.g. Google Authenticator, Okta Verify, Microsoft Authenticator, etc.). You must install the application on your mobile device from the App Store or Google Play.
You will only be prompted for MFA if the Government of Ontario service you are navigating to requires it.
Okta Verify is an authenticator app that supports push notifications. Push notifications are short messages which can be sent directly to a user’s mobile device that appear as a pop-up on a desktop browser, mobile home screen or mobile app device notification center.
Install the Okta Verify app from the App Store or Google Play before proceeding with setting this up to your My Ontario Account.
Before proceeding with set up, install the mobile authenticator app from the App Store or Google Play. During enrollment to a Government of Ontario service, you will be prompted to set up multi-factor authentication. Select “Set up” from one of the multi-factor authentication methods presented and follow the steps. You have the option to set a multi-factor authentication method at anytime, under Settings within the My Ontario Account.
Before proceeding with set up, install an mobile authenticator app from the App Store or Google Play.
To set up an authenticator app:
The Settings page can be accessed using this link Settings
You must sign in to access this page.
If you can’t can the QR code from your mobile device, you must set this up manually by:
Follow these steps:
Although Google Authenticator is displayed, any mobile authenticator app may be used.
You may remove a mobile authenticator app by:
If you have the old device, remove the mobile authenticator app from Settings within My Ontario Account. Then follow the steps to set up the mobile authenticator app with the new device.
If you do not have the old device, remove the authenticator from your Settings with My Ontario Account using your password and email.
No. There is no impact to your existing mobile authenticator app.
You might consider changing the name of your account on your mobile authenticator app to reflect your updated email.
You may remove a mobile authenticator app by:
Our online service is designed for a variety of operating systems and browsers. For the best viewing experience, you will need one of the following operating systems:
For desktops:
For mobile or tablet devices:
You will also need the latest version of one of these browsers:
If your browser is having issues completing your requests, check to see if your browser supports TLS 1.2
You can change your browser settings to make text larger and easier to read:
You can also change your device settings to make text larger and easier to read: